We want you to love your Yu Mei Bag. If it's not quite right, full priced items in original condition and purchased on yumeibrand.com may be returned for a refund with Yu Mei within 21 days of receipt for New Zealand purchases, and 30 days of receipt for international purchases.
Purchases that are accepted for a refund must be refunded to the original payment method, so if you were gifted a piece that isn’t quite right, we would be happy to chat through options with you via email or in person, at one of our Lounges.
We offer free returns for online purchases within New Zealand. Simply return to one of our Yu Mei Lounges, or contact us via email@example.com and we can arrange for your return to be posted back to us.
If you are outside of New Zealand you may return your purchase to us, however the return postage is your responsibility. We highly recommend using a traceable shipping method as Yu Mei does not accept responsibility for any lost returns, and for international purchases Yu Mei will not refund any costs associated with Customs or Duties.
Items purchased through the Yu Mei Lounges in Wellington, Commercial Bay or Newmarket may be returned within 21 days for an exchange or Yu Mei credit. In-store purchases are not eligible for refunds.
Returned items must not have been worn, altered or washed and must have all original tags and packaging intact. Your return must be accompanied by proof of purchase.
Yu Mei reserves the right to decline any returns.
Discounted items are final sale and cannot be returned or refunded.
Complimentary Shipping & Returns in New Zealand
Complimentary Worldwide Shipping over $300AUD, $200USD
Duties and Taxes included for Australia and New Zealand
|New Zealand||Complimentary Shipping and Returns|
|Australia||Complimentary Shipping over $300AUD|
|Rest of World||Complimentary Worldwide Shipping over $200USD|
|New Zealand||1-3 working days via Courier Post|
|Australia||1-4 days via tracked DHL|
|Rest of World||2-10 days via tracked DHL|
New Zealand and Australia
Taxes and duties are included within the purchase price.
Rest of World
As orders are shipped from our New Zealand warehouse you may incur duties, clearance fees or local taxes. Yu Mei Ltd does not cover these charges and is not liable for any fees incurred; although we will always do our very best to ensure a smooth delivery to you. For more information, we advise you to check with your local customs agent.
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