Complimentary Shipping & Returns in New Zealand
Complimentary Worldwide Shipping over $300 For all Christmas gifts purchased between now and December 25, enjoy an extended returns period until 10 January.
Strawberry Frangipane Tart
We've teamed up with our favourite neo-bistro, Bar Céleste, to bring you the Club Yu Mei Market Day series celebrating seasonal produce and conviviality. If you can't make it into our Auckland Lounges to pick up your complimentary produce, download a free recipe card to create this restaurant quality dish at home. Share your creations with us on social with the tag #ClubYuMei.
Simply check out with this product and we will email you your recipe card.
To ensure your recipients receive the bags, wallets or clutches that best suit their lifestyle, we’re extending our exchange period. For all Christmas gifts purchased between now and December 25, enjoy an extended returns period until 10 January. Please note, custom embossed products are not eligible for return due to their bespoke nature.
We want you to love your Yu Mei Bag. If it's not quite right, full priced items in original condition and purchased on yumeibrand.com may be returned for a refund with Yu Mei within 21 days of receipt for New Zealand purchases, and 30 days of receipt for international purchases.
Purchases that are accepted for a refund must be refunded to the original payment method, so if you were gifted a piece that isn’t quite right, we would be happy to chat through options with you via email or in person, at one of our Lounges.
We offer free returns for online purchases within New Zealand. Simply return to one of our Yu Mei Lounges, or contact us via email@example.com and we can arrange for your return to be posted back to us.
If you are outside of New Zealand you may return your purchase to us, however the return postage would be your responsibility. We would highly recommend using a traceable shipping method as Yu Mei does not accept responsibility for any lost returns, and for international purchases Yu Mei will not refund any costs associated with Customs or Duties.
Items purchased through the Yu Mei Lounges in Wellington, Commercial Bay or Newmarket may be returned within 21 days for an exchange or Yu Mei credit. In-store purchases are not eligible for refunds.
Returned items must not have been worn, altered or washed and must have all original tags and packaging intact. Your return must be accompanied by proof of purchase.
Yu Mei reserves the right to decline any returns. Discounted items are final sale and cannot be returned or refunded.
We relish punctuality. To receive your gifts by 25 December, ensure your order is placed no later than 12pm, 20 December for recipients within New Zealand and Australia, or 15 December for all other countries. Our courier network is working hard to keep up with increased demand and we want to help them out by promptly dispatching all gifts for a timely festive delivery.
Yu Mei ships to most locations including worldwide via DHL. Please allow 1-3 working days for your order to be dispatched.
If you are unable to select your country please get in touch with us via firstname.lastname@example.org. Please note we are unable to ship to P.O. Boxes.
Once your order has processed it will be handed over to our trusted delivery service and you will receive and email with tracking details.
Within New Zealand, 1 – 3 working days via tracked Courier Post
Australia, 1 – 4 working days via tracked DHL
Rest of world, 2 – 10 working days via tracked DHL
Please note that your order may incur duties or GST when shipped outside of NZ. Yu Mei Ltd does not cover these charges and is not liable for any fees incurred; although we will always do our very best to ensure a smooth delivery to you.